FREE Shipping $25+ | FREE Returns Always
Have a question about a product? Want to initiate a return? We're here to help! Please provide details of how we can assist you and we'll get in back in touch!
If you have further questions, feel free to reach out to us on (+61) 431 579 629 or info@smartpuppy.com.au
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If you want to see what the fellow pooch parents are asking, head over to our FAQ.
For details around how we pack, ship, deliver and exchange puppy-friendly goods, check out the Shipping Policy.
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If you’re looking to return or exchange your order for whatever reason, we're here to help!
If you simply change your mind, you can return your purchase within 90 days of ordering to receive store credit or swap your item. Unfortunately we cannot accept change-of-mind returns or offer refunds for sale items.
As a bonus, return postage is free!
We also offer refunds, but only if requested within 14 days of receiving your order - with zero restocking fee!
Your pup nibbling on parcels before postage might cause a few hiccups for our warehouse! Please check out full return conditions below to make sure your return goes smoothly.
There are exceptions to our return and exchange policy:
To initiate a return or exchange, please check that the item you wish to return is unused, has no damage or signs of wear and is its original packaging. If that's all in order, please fill out the 'contact us' form here stating
That’s it! Couldn’t be simpler!
Once your return or exchange is approved, we will provide you with a shipping label at no cost to you to get the item back into our hands. Please note that if the item arrives damaged and unfit for resale, we will be forced to charge a 25% restocking fee AND limited to providing store credit only.
If you’ve requested a refund, one will be issued back to you within 48 hours of receiving the returned item to the original payment method.
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